Privacy Policy

HOW INFORMATION IS HANDLED

Privacy Policy

This policy explains how Nestlyras, a brand operated by SMART RICH INDUSTRIAL LIMITED, collects, uses, shares, and protects personal information connected with the store and its services.

Last updated: September 11, 2026

This Privacy Policy describes how SMART RICH INDUSTRIAL LIMITED, operating the Nestlyras brand (“Nestlyras,” the “Site,” “we,” “us,” or “our”), handles personal information when you browse our website, use any features we provide, place an order, or contact us in connection with the website (together, the “Services”).

In this Privacy Policy, “you” and “your” refer to anyone whose information we process through the Services, including customers, visitors, and other individuals.

By accessing or using the Services, you acknowledge and agree that we may collect, use, and share personal information as explained in this Privacy Policy. If you do not agree, please discontinue use of the Services.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our operations, technology, legal requirements, or business practices. When we publish updates, we will post the new version on the Site and change the “Last updated” date. Where required, we will provide additional notice or obtain consent.

How We Gather and Use Personal Information

We collect, and have collected during the last 12 months, personal information from several sources, depending on how you interact with our Services.

We use personal information to operate our business and Services—for example, to process orders, provide customer support, maintain site functionality, improve our offerings, comply with applicable laws, enforce our terms, and protect our customers, our company, and the Services from misuse or fraud.

Categories of Personal Information We Collect

“Personal information” means information that identifies you, relates to you, describes you, or can reasonably be linked to you.

Information You Provide to Us

When you interact with the Services, you may provide information such as:

  • Contact information, including your name, email address, phone number, and shipping or billing address.

  • Transaction and order details, including items purchased, shipping details, payment confirmation, and order-related communications.

  • Account details, including login credentials and security-related information, if you create an account.

  • Shopping interactions, including items viewed, saved, added to your cart, or purchased.

  • Support communications, including the information and content you provide when contacting us.

If you choose not to provide certain information, some features, such as checkout, shipping, or customer support, may not function properly.

Information Collected Automatically

We and our partners may automatically collect information about your device and how you use the Site through cookies, pixels, and similar technologies, including:

  • Device identifiers, device type, and operating system.

  • Browser type, language, and settings.

  • IP address and inferred or approximate location.

  • Referring URLs and traffic sources.

  • Pages visited, time spent on pages, clicks, and navigation patterns.

  • Engagement with emails, advertisements, and Site content.

Information We Receive from Third Parties

We may receive personal information from third parties that help us provide the Services, such as:

  • E-commerce platform providers, including Shopify.

  • Payment service providers that process payments and help prevent fraud.

  • Logistics, shipping, and fulfillment partners that deliver orders.

  • Analytics and marketing partners that help measure performance and improve advertising relevance.

We process such information in a manner consistent with this Privacy Policy.

How We Use Personal Information

Operating and Delivering the Services

We use personal information to operate our store and fulfill orders, including to:

  • Process transactions and confirm payments.

  • Pack, ship, and deliver purchases.

  • Provide order updates, including information about returns or exchanges where applicable.

  • Create and administer customer accounts.

  • Respond to requests and provide customer support.

Marketing, Promotions, and Advertising

We may use personal information to communicate with you and promote Nestlyras, including to:

  • Send marketing emails or SMS messages where permitted by law.

  • Display advertisements on our Site and across other websites or applications.

  • Understand campaign performance and improve advertising targeting.

  • Personalize content and promotions based on your interactions.

You can stop receiving promotional emails by using the unsubscribe link included in any marketing email. You may also contact us to opt out where applicable.

Security, Risk Management, and Fraud Prevention

We use personal information to help maintain the safety and integrity of the Services, including detecting suspicious activity, preventing fraud, and enforcing our policies.

If you create an account, you are responsible for keeping your login credentials secure.

Customer Communications and Service Improvement

We use information to communicate with you, answer questions, troubleshoot issues, and improve Site performance, user experience, and product offerings.

Cookies and Similar Technologies

Cookies and similar technologies help the Site function, remember preferences, perform analytics, and understand usage patterns.

For details about cookies used in connection with Shopify, please review Shopify’s Cookie Policy.

We may also allow third-party advertising and measurement providers to use cookies, pixels, and similar technologies to help deliver advertisements and evaluate campaign effectiveness.

You can manage cookies through your browser settings. If you block or delete cookies, some parts of the Site may not work as intended.

How We Share Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

  • Vendors and service providers, such as hosting, payment, fulfillment, customer support, and analytics providers.

  • Advertising and marketing partners that help deliver and measure advertisements.

  • Professional advisors, including legal, accounting, and compliance advisors.

  • Government authorities or other parties where disclosure is required by law or necessary to protect rights, safety, and security.

  • Business partners or successors in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

We do not sell personal information for money. However, certain disclosures made for advertising and measurement purposes may be considered “selling” or “sharing” under some privacy laws.

Third-Party Sites

The Services may link to or integrate with third-party websites and services. We are not responsible for the privacy practices, content, or security of those third parties.

Please review the privacy policies of third-party websites and services before providing information to them.

Children’s Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children under 13 or the minimum age required by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain business records, comply with legal requirements, resolve disputes, and enforce our agreements.

When personal information is no longer needed, we take reasonable measures to delete, de-identify, or anonymize it.

Your Rights and Choices

Depending on your location, you may have rights relating to your personal information, including the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or outdated information.

  • Request deletion of your personal information, subject to applicable legal and contractual retention requirements.

  • Opt out of marketing communications.

  • Request that we restrict certain processing activities.

  • Object to certain processing activities where applicable.

  • Withdraw consent where processing is based on consent.

  • Request a copy or transfer of certain personal information where applicable.

  • Appeal our response to a privacy request where applicable.

To exercise an applicable privacy right, please contact us using the details provided below.

We may need to verify your identity before processing a request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf.

International Data Transfers

Your personal information may be processed in countries or regions outside the location where you live, including locations where our service providers operate.

Where required by applicable law, we implement appropriate safeguards to protect personal information during international or cross-border transfers.

Contact Us

Nestlyras is a brand operated by:

TAI SANG EMPORIUM WHOLESALES LIMITED

63, Ho Pui Street, Tsuen Wan, NT, Hong Kong

Email: service@nestlyras.com

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us using the information above.