Refund Policy

Last updated: July 20, 2025

This Return & Refund Policy explains return eligibility, return instructions, damaged or incorrect items, refund processing, exchanges, and order cancellations for purchases from Nestlyras.

1. Your Return Window

Eligible products may be returned within 60 days of delivery.

Please contact us before sending an item back so we can confirm eligibility and provide the applicable return instructions.

Returns sent without prior authorization may not be accepted.

2. Condition of Returned Items

To qualify for a return, the item must generally:

Be returned within 60 days of delivery
Be unused and uninstalled
Be in the same condition in which it was received
Be free from visible wear, stains, scratches, odors, or signs of use
Include original packaging where applicable
Include manuals, accessories, hardware, tags, protective materials, and other included components
Include proof of purchase or the applicable order number

3. Non-Returnable Items

The following items are generally not eligible for return:

Used or installed products
Products showing damage caused after delivery
Items labeled Final Sale or Non-returnable
Gift cards
Free gifts or promotional items
Items damaged through misuse, improper handling, or improper installation
Opened cleaning liquids, refill products, or other consumable products where applicable
Products missing required accessories or components

4. Damaged, Defective, or Incorrect Items

If an item arrives damaged, appears defective, or is not the item you ordered, please contact us within 7 days of delivery.

Please include:

Your order number
A short description of the issue
Clear photos or videos of the product
Photos of the outer packaging and shipping label where relevant

After review, an approved resolution may include replacement parts, a replacement item, or a refund.

Please do not discard the product or relevant packaging before the request has been reviewed.

5. How to Start a Return

To request a return, contact:

Email: service@nestlyras.com

Please include your order number, the product you wish to return, and the reason for your request.

All returns must be authorized before shipment.

6. Who Pays Return Shipping

Customers are generally responsible for return shipping where the return is due to a change of mind, ordering the wrong item, or another reason not caused by an error on our part.

Where an approved return is caused by a damaged, defective, or incorrect item, we may provide an appropriate return-shipping solution.

We recommend using a trackable shipping service when returning an item.

Nestlyras is not responsible for authorized return parcels that are lost or delayed while being transported back to the return address.

7. Refunds

After an authorized return is received, the item will be inspected to determine whether the refund is approved.

If approved:

The refund will generally be issued to the original payment method
Please allow approximately 5–10 business days after processing for the refund to appear
Actual posting time depends on your bank, card issuer, or payment provider
Original shipping charges are generally non-refundable unless the return is caused by our error or applicable law requires otherwise

8. Late or Missing Refunds

If you have received confirmation that a refund was processed but it has not appeared, please:

Check your payment account again
Contact your card issuer or payment provider
Contact your bank, as posting delays may occur

If the refund still cannot be located, contact us at service@nestlyras.com.

9. Exchanges

We currently do not offer direct exchanges.

If you would like a different product, return the eligible original item for a refund and place a new order.

10. Order Cancellations

Orders may begin processing shortly after checkout.

If you need to request a cancellation, contact us as soon as possible.

If the order has not entered fulfillment, we may be able to cancel it
If the order has already shipped, the applicable return process must be followed after delivery

Cancellation cannot be guaranteed once processing or fulfillment has started.

11. Furniture Cleaning & Surface-Care Products

Furniture-cleaning products, cleaning tools, and surface-care products should be used only as directed.

Because household materials and finishes can vary, review the relevant product instructions and compatibility information before use.

Where appropriate, test the product on a small, less-visible area first.

A product that has already been used on a surface may no longer qualify as unused for return purposes.

12. Statutory Consumer Rights

Nothing in this policy is intended to limit or remove mandatory consumer rights available to you under applicable law.

Where applicable law provides a right that cannot legally be excluded, that right will continue to apply.

13. Return Address